Pick how much cover you need. Every plan watches your platform around the clock and includes time each month for small improvements. The plans differ in when we're on hand and how fast we respond.
The plan terms stay the same for every client; only the rate, hours, examples and these settings change per client. Changes here stay in this browser only. To give a client their own version, copy the settings and ask for them to be added as a preset.
Monthly prices, starting when your platform goes live. Hosting and other services stay on your own account.
Everything side by side. Response time means a person has picked up your issue and is working on it.
You tell us what's wrong; we confirm how urgent it is when we pick it up. It depends on how many people are affected and whether there's a way around the problem.
A security or data problem is always treated as urgent, however many people it affects. If your data may be involved, we tell you within 24 hours.
The same four steps every time. Getting you working again comes first.
Your plan starts with your first launch. By then, everything below is in place.
Included in your build, so it adds nothing to the monthly price.
A robot runs your most important tasks every few minutes with a test account, for example logging in and starting an order, and alerts us the moment one stops working. It never places real orders, takes payments or emails your customers.
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